STRAIGHT ANSWERS BEFORE YOU START
The questions worth asking before you pay.
Clear answers about price, timing, ownership, content and support—without sales fog or carefully hidden conditions.

NO SURPRISES
Know what happens before you commit.
Pricing, payment, timelines, ownership and support—clearly explained before you make a decision.
CostHow much does a website cost?
Starting prices begin at A$500 for a focused small-business website. Catalogue, booking and private-system builds start higher. Your written proposal confirms the final scope, price and ongoing costs before any payment.
PaymentDo I pay before submitting a brief?
No. Creating a workspace and submitting a brief are free. Payment is requested only after you receive the written proposal and accept the service agreement.
TimelineHow long will my website take?
Typical starting windows range from 1–2 weeks for a focused starter website to 6+ weeks for a custom system. Timing begins after the deposit and required content are received.
ContentWhat do I need to provide?
Start with your business details, services, preferred style and any logo or photos you already have. Your portal shows what is required and lets you upload files gradually.
ChangesCan I request additional sections or features?
Yes. The brief lets you describe extra sections and features. They are reviewed before the proposal so the scope and price are clear. Additions requested after approval may require a separate quote.
HostingAre domain and hosting included?
Your proposal separates one-time website work from domain, hosting and other ongoing costs, so there are no hidden subscription surprises.
OwnershipWill I own the finished website?
Your proposal and handover explain the access, files, domain and hosting included. The agreed access is released after final payment is verified.
SupportWhat happens after launch?
Every project includes a clear handover and a 30-day launch warranty covering genuine faults within the original agreed scope. New content, changed requirements, ongoing maintenance and additional features are quoted separately.
ValueWhy do projects start lower than a large agency?
UNDERMAN operates as a lean independent studio, so you work directly with the person planning and building the project. The lower starting point comes from focused scope and fewer overheads—not hidden shortcuts or disposable work.
READY WHEN THE ANSWERS LINE UP?
Show us what the business actually needs.
Complete the brief at your pace. You will receive the written recommendation before any payment is requested.